Linen is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Linen, services indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!
Pick-up/Delivery
Pickup/Delivery will take place on a predetermined day and frequency, except on certain holidays, as determined by you. Linen or you may change the predetermined pick-up/delivery times, permanently or temporary, with advance notice by either you or Linen. Linen requires at least 1 hour notice prior to any change.
If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be in our care once they have been left at the agreed upon location. Linen is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Linen will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent.
Missed/Unattended Pick-up or Delivery
If the customer misses the scheduled pickup/delivery, the customer must coordinate with Linen to reschedule. Customer may be subject to a missed pickup/delivery fee in the amount of $20 if they fail to notify us 1 or more hours prior to the scheduled day & time.
Payment
Clients will receive an invoice for services after delivery. Payments must be collected within 24 hours of invoice. All online payments are processed through a secured payment system (Authorize.net). We also accept cash or electronic online payment (Venmo,Zelle,Etc.).
Refunds
All sales are finale.
Garment Care
The customer agrees not to include any of the following items inside their laundry bag (1) non-washable items, (2) items that are labeled for dry cleaning only, (3) items that have been exposed to bed bugs, (4) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or Linen’s determination for best garment care) may be damp upon delivery.
Linen desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Linen, however, is not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash-air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding, of colors, shrinking or any other alteration resulting from normal washing procedures. Linen will follow any reasonable instructions provided by the customer, including water or drying temperatures. Linen does not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although we do our best effort to remove stains, stain removal is not guaranteed. Linen may refuse to clean any garment at our sole discretion.
Linen will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Linen is not responsible for loss of or damage to any personal or non-cleanable items left in clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is not notified that there is a possibility of zipper issues while following normal wash procedures, and Linen, does not accept any liability for such issues.
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